> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp

> Connect ChatArmin WhatsApp conversations to the Chatarmin CX inbox and verify forwarding.

WhatsApp channels use ChatArmin to forward WhatsApp Business conversations into the Chatarmin CX inbox as tickets.

## Requirements

* active ChatArmin account
* WhatsApp Business API configured in ChatArmin
* Chatarmin CX workspace admin access
* ChatArmin API token

## Set up Chatarmin CX

<Steps>
  <Step title="Copy the ChatArmin API token">
    In ChatArmin, open settings and copy your API token.
  </Step>

  <Step title="Connect the Chatarmin integration">
    [Open integrations](https://armin.cx/app/_/settings/integrations), choose **Chatarmin**, add an account, paste the API token, and connect it.
  </Step>

  <Step title="Create the WhatsApp channel">
    [Open channels](https://armin.cx/app/_/channels), choose **WhatsApp**, click **Add**, and select the connected Chatarmin account.
  </Step>

  <Step title="Create a WhatsApp view">
    In the inbox, add a view named `WhatsApp` and filter it by **Channel = WhatsApp**.
  </Step>
</Steps>

## Set up ChatArmin

<Steps>
  <Step title="Open flows">
    In ChatArmin, go to **Flows** and choose the **Service Flow - ArminCX** template. You can also add the **CX Armin** action to an existing flow.
  </Step>

  <Step title="Review the flow">
    Adjust trigger conditions or automated messages if your WhatsApp process needs custom behavior.
  </Step>

  <Step title="Publish and test">
    Publish the flow, send a test message to your WhatsApp number, and confirm the message appears in the WhatsApp inbox view.
  </Step>
</Steps>

<Check>
  A successful test creates a WhatsApp ticket in Chatarmin CX with the correct sender information.
</Check>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Messages are not forwarding">
    Check that the ChatArmin flow is active, the trigger conditions match, and the Chatarmin integration is connected.
  </Accordion>

  <Accordion title="Messages appear twice">
    Check for multiple ChatArmin flows that forward the same WhatsApp message.
  </Accordion>

  <Accordion title="CX Armin action is missing">
    Contact support so the action can be enabled for your ChatArmin account.
  </Accordion>
</AccordionGroup>