> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Web widget

> Add website chat with AI assistance and human handover.

The web widget lets visitors start chat conversations from your website. Conversations become tickets in Chatarmin CX.

## What you can configure

* widget appearance
* welcome message
* language
* AI agent
* escalation behavior
* channel-specific settings

## Recommended setup

<Steps>
  <Step title="Create the web channel">
    Go to **Channels** -> **Web widget** and create a new widget.
  </Step>

  <Step title="Customize the widget">
    Match the colors, copy, and greeting to your brand.
  </Step>

  <Step title="Choose the AI agent">
    Select the AI agent that should draft or send replies for widget tickets.
  </Step>

  <Step title="Configure handover">
    Decide when visitors should be handed over to a human agent.
  </Step>

  <Step title="Install the widget">
    Add the provided script to your website and test a conversation.
  </Step>
</Steps>

## Watch the walkthrough

[Watch the web widget setup guide](https://www.loom.com/share/312d3209d99c418580ae46e7896f901e)