> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Social media channels

> Route social conversations into the inbox and resolve low-value messages automatically.

Social media channels bring community messages into the same inbox as your other support channels.

## Common setup goals

* route social messages to a dedicated view
* let AI classify repeated topics
* auto-resolve low-value messages such as thank-you replies or emoji-only messages
* keep human agents focused on messages that need action

## Auto-resolve social messages

Social channels often create many short messages that do not need support action. Use auto-resolve rules or an auto-resolve agent for messages such as:

* "thank you"
* "wow"
* emoji-only replies
* duplicate acknowledgements

Learn more in [Auto resolve](/inbox/auto-solve) and [AI Agent examples](/ai-agents/examples).

For exact keyword closes, you can also use [Rules](/rules/intro). Prefer auto-resolve or an auto-resolve agent for thank-you and emoji-only noise.

## Watch the walkthrough

[Watch social media auto-resolution](https://www.loom.com/share/6db1e7277bc94723b78d84c9876e8dd8?sid=88241c30-cb25-4c61-aa47-2fdffb4281a1)