> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews.io

> Send Reviews.io feedback into the inbox as tickets.

The Reviews.io channel turns customer reviews into tickets so your team can respond from the inbox.

## What it does

After you connect Reviews.io, Chatarmin CX can create tickets from customer feedback and post replies from the inbox. You can then build a dedicated inbox view for review tickets.

## Set up Reviews.io

<Steps>
  <Step title="Open the Reviews.io integration">
    Go to **Integrations**, choose **Reviews.io**, and click **Connect**.
  </Step>

  <Step title="Add API credentials">
    Enter your Reviews.io **API key** and **store key**.
  </Step>

  <Step title="Add dashboard login">
    Enter the Reviews.io dashboard **email** and **password** used to post replies. Chatarmin CX stores a dashboard session so replies can be sent from the inbox.
  </Step>

  <Step title="Complete email verification when prompted">
    If Reviews.io requires two-factor authentication, enter the one-time code sent to the masked email address shown in the connect dialog, then finish setup.
  </Step>
</Steps>

<Frame>
  <img src="https://mintcdn.com/chatarmincom/_nPOCxftzSrm1uzm/images/Bildschirmfoto2025-12-04um22.49.02.png?fit=max&auto=format&n=_nPOCxftzSrm1uzm&q=85&s=f6a6c85264dd17dadc0cfa3b5f4faacb" alt="Reviews.io channel settings in Chatarmin CX" width="2900" height="526" data-path="images/Bildschirmfoto2025-12-04um22.49.02.png" />
</Frame>

## Reconnect the dashboard session

If the dashboard session expires, open the Reviews.io channel settings and use **Reconnect dashboard**. If Reviews.io asks for verification again, enter the one-time code from your email to restore reply posting.

When a reply fails because the session expired, the failed message in the inbox shows a **Reconnect** action that opens the Reviews.io channel settings. Use it to restore reply posting without hunting through settings.

## Rating filters

You can decide whether every rating creates a ticket or only specific ratings, such as one- and two-star reviews.

<Frame>
  <img src="https://mintcdn.com/chatarmincom/_nPOCxftzSrm1uzm/images/Bildschirmfoto2025-12-04um22.50.19.png?fit=max&auto=format&n=_nPOCxftzSrm1uzm&q=85&s=6b0de7dc37450540666f02b03c60d259" alt="Reviews.io rating filter settings" width="1042" height="320" data-path="images/Bildschirmfoto2025-12-04um22.50.19.png" />
</Frame>

## Best practices

* Create a dedicated view for review tickets.
* Start with low-star ratings if your team only wants to follow up on negative feedback.
* Use tags to separate product feedback, delivery feedback, and support feedback.