> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels overview

> Connect customer channels and route every conversation into the inbox.

A channel is how customers reach your team. Connected channels create tickets in the inbox.

[Open channels](https://armin.cx/app/_/channels)

## Supported channel types

<CardGroup cols={2}>
  <Card title="Email" icon="envelope" href="/channels/email/intro">
    Forward support emails into Chatarmin CX and send replies from your domain.
  </Card>

  <Card title="WhatsApp" icon="whatsapp" href="/channels/whatsapp/whatsapp">
    Forward ChatArmin WhatsApp messages into the cx inbox.
  </Card>

  <Card title="Contact forms" icon="file-lines" href="/channels/contact-form/intro">
    Embed forms on your website and turn submissions into tickets.
  </Card>

  <Card title="Web widget" icon="comment" href="/channels/web/intro">
    Add website chat with AI assistance and human handover.
  </Card>

  <Card title="Voice" icon="phone-volume" href="/channels/voice/intro">
    Set up an AI voice assistant for phone support.
  </Card>

  <Card title="Reviews" icon="star" href="/channels/reviews">
    Manage review platform messages from the inbox.
  </Card>
</CardGroup>

## What channel settings control

Channel settings can control:

* signature and sender identity
* language
* AI agent assignment
* auto-reply behavior
* routing and automation scope
* delivery and sync behavior

## Debug channel behavior

Ask Torben can inspect channel behavior. Include the channel name or type and a ticket number when you have one.