> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# eTrusted

> Manage Trusted Shops reviews from the Chatarmin CX inbox.

The eTrusted channel sends Trusted Shops reviews into Chatarmin CX so agents can manage customer feedback from the inbox.

## Set up eTrusted

<Steps>
  <Step title="Open integrations">
    Go to **Integrations** and choose **eTrusted**.
  </Step>

  <Step title="Connect the account">
    Click **Connect**, add the account credentials, and grant the requested permissions.
  </Step>
</Steps>

<Frame>
  <img src="https://mintcdn.com/chatarmincom/msU3oIWFgaBXfdDn/images/Bildschirmfoto2025-12-12um08.50.36.png?fit=max&auto=format&n=msU3oIWFgaBXfdDn&q=85&s=3203abad7cae5462b1914819283b5e23" alt="eTrusted integration connection dialog" width="1224" height="1246" data-path="images/Bildschirmfoto2025-12-12um08.50.36.png" />
</Frame>

## Create a review view

Every new review can create a ticket. Create a dedicated view so the team can manage reviews without mixing them into other queues.

<Steps>
  <Step title="Add a view">
    In the inbox, click **Add view**.
  </Step>

  <Step title="Name the view">
    Use a clear name such as `Trusted Shops`.
  </Step>

  <Step title="Filter by channel">
    Add **Channel = eTrusted**.
  </Step>

  <Step title="Filter by active statuses">
    Include `Open` and `On hold`, then exclude resolved and closed tickets.
  </Step>
</Steps>