> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Ask Torben

> Create and improve AI Agents, diagnose support, and get product help.

Ask Torben is the AI copilot for your Chatarmin CX workspace.

Use Ask Torben to:

* create an AI Agent from a support goal
* improve an existing agent's instructions, triggers, and actions
* diagnose why an agent did or did not handle a ticket
* inspect runs and suggest a safer or more reliable setup
* understand and customize your dashboard
* get help with the Inbox, channels, integrations, and other product features
* escalate a confirmed bug or feature request to the Chatarmin product team

[Open Ask Torben](https://armin.cx/app/_/ai/agents-v2?askTorben=open) from any browser, or use the assistant bar in the app. A prefilled prompt stays editable until you send it.

## Create an AI Agent

Choose a template to open Ask Torben with the complete setup request:

<CardGroup cols={3}>
  <Card title="Instant FAQ" icon="book-open" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20triggers%20on%20every%20new%20ticket%2C%20searches%20the%20knowledge%20base%20for%20a%20matching%20answer%2C%20replies%20automatically%20if%20a%20confident%20answer%20is%20found%2C%20and%20silently%20assigns%20the%20ticket%20to%20the%20support%20team%20if%20nothing%20relevant%20is%20in%20the%20knowledge%20base.">
    Answer recurring questions from your knowledge base.
  </Card>

  <Card title="Order tracking" icon="truck" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20handles%20order%20tracking%20questions%20by%20looking%20up%20the%20order%20from%20the%20conversation%2C%20fetching%20its%20current%20shipping%20status%20from%20the%20connected%20integration%2C%20and%20replying%20with%20a%20clear%20update.%20If%20the%20order%20is%20already%20delivered%2C%20resolve%20the%20ticket%20automatically.">
    Use live fulfillment data for WISMO tickets.
  </Card>

  <Card title="Returns handler" icon="rotate-left" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20processes%20return%20and%20refund%20requests%20by%20looking%20up%20the%20customer%27s%20order%2C%20checking%20whether%20it%20is%20within%20the%20return%20window%20and%20meets%20the%20return%20policy%2C%20and%20either%20initiating%20the%20refund%20automatically%20or%20escalating%20to%20a%20human%20agent%20with%20a%20summary%20of%20why%20it%20needs%20manual%20review.">
    Process returns and escalate policy exceptions.
  </Card>

  <Card title="CSAT collection" icon="star" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20triggers%20on%20new%20tickets%2C%20waits%20for%20the%20conversation%20to%20reach%20a%20natural%20close%20using%20a%20delay%2C%20then%20sends%20a%20CSAT%20survey%20link%20via%20email%20to%20collect%20feedback%20on%20the%20support%20experience%20%E2%80%94%20thanking%20the%20customer%20and%20inviting%20them%20to%20rate%20their%20interaction.">
    Send a survey after the conversation settles.
  </Card>

  <Card title="Address update" icon="map-pin" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20handles%20shipping%20address%20change%20requests%20by%20looking%20up%20the%20order%2C%20verifying%20it%20has%20not%20yet%20been%20dispatched%2C%20updating%20the%20delivery%20address%20if%20it%20is%20still%20possible%2C%20and%20informing%20the%20customer%20of%20the%20outcome%20%E2%80%94%20or%20explaining%20why%20the%20change%20can%20no%20longer%20be%20made.">
    Change delivery details before dispatch.
  </Card>

  <Card title="Discount rescue" icon="tag" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20detects%20dissatisfied%20or%20at-risk%20customers%20from%20their%20message%20tone%20and%20order%20history%2C%20generates%20a%20personalized%20discount%20code%2C%20and%20sends%20a%20genuine%20apology%20with%20the%20offer%20%E2%80%94%20retaining%20the%20customer%20before%20they%20churn.">
    Win back an at-risk customer with a personal offer.
  </Card>
</CardGroup>

## Improve or diagnose support

Start with one concrete goal and include the agent name, ticket number, or run when relevant.

<CardGroup cols={2}>
  <Card title="Improve an agent" icon="wand-magic-sparkles" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Review%20my%20AI%20Agent%20and%20suggest%20specific%20improvements%20to%20its%20instructions%2C%20triggers%2C%20actions%2C%20and%20tests.">
    Review the current setup and propose focused changes.
  </Card>

  <Card title="Diagnose a ticket or run" icon="stethoscope" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Help%20me%20diagnose%20why%20an%20AI%20Agent%20did%20not%20handle%20a%20ticket%20as%20expected.%20Ask%20me%20for%20the%20ticket%20number%20or%20run.">
    Find why an agent matched, stopped, escalated, or fell through.
  </Card>

  <Card title="Customize the dashboard" icon="chart-line" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Help%20me%20customize%20my%20support%20dashboard%20around%20the%20metrics%20and%20queues%20my%20team%20needs.">
    Get help choosing useful support signals and views.
  </Card>

  <Card title="Get product help" icon="circle-question" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Help%20me%20understand%20how%20to%20set%20up%20this%20feature%20in%20Chatarmin%20CX.">
    Ask about the Inbox, channels, integrations, or AI Agents.
  </Card>
</CardGroup>

Conversations are saved per user. If Ask Torben escalates an issue, product-team updates appear in the same thread.