> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Examples

> Launch AI Agents for common customer-support jobs.

Choose a template to open Ask Torben with the exact supported setup prompt. Review the draft, connect the required systems, and test it before activation.

## Current templates

<CardGroup cols={3}>
  <Card title="Instant FAQ" icon="book-open" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20triggers%20on%20every%20new%20ticket%2C%20searches%20the%20knowledge%20base%20for%20a%20matching%20answer%2C%20replies%20automatically%20if%20a%20confident%20answer%20is%20found%2C%20and%20silently%20assigns%20the%20ticket%20to%20the%20support%20team%20if%20nothing%20relevant%20is%20in%20the%20knowledge%20base.">
    Answer recurring questions and assign uncertain cases.
  </Card>

  <Card title="Order tracking" icon="truck" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20handles%20order%20tracking%20questions%20by%20looking%20up%20the%20order%20from%20the%20conversation%2C%20fetching%20its%20current%20shipping%20status%20from%20the%20connected%20integration%2C%20and%20replying%20with%20a%20clear%20update.%20If%20the%20order%20is%20already%20delivered%2C%20resolve%20the%20ticket%20automatically.">
    Answer WISMO with current order and shipping data.
  </Card>

  <Card title="Returns handler" icon="rotate-left" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20processes%20return%20and%20refund%20requests%20by%20looking%20up%20the%20customer%27s%20order%2C%20checking%20whether%20it%20is%20within%20the%20return%20window%20and%20meets%20the%20return%20policy%2C%20and%20either%20initiating%20the%20refund%20automatically%20or%20escalating%20to%20a%20human%20agent%20with%20a%20summary%20of%20why%20it%20needs%20manual%20review.">
    Check eligibility, process valid requests, and escalate exceptions.
  </Card>

  <Card title="CSAT collection" icon="star" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20triggers%20on%20new%20tickets%2C%20waits%20for%20the%20conversation%20to%20reach%20a%20natural%20close%20using%20a%20delay%2C%20then%20sends%20a%20CSAT%20survey%20link%20via%20email%20to%20collect%20feedback%20on%20the%20support%20experience%20%E2%80%94%20thanking%20the%20customer%20and%20inviting%20them%20to%20rate%20their%20interaction.">
    Wait for a natural close, then send a survey by email.
  </Card>

  <Card title="Address update" icon="map-pin" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20handles%20shipping%20address%20change%20requests%20by%20looking%20up%20the%20order%2C%20verifying%20it%20has%20not%20yet%20been%20dispatched%2C%20updating%20the%20delivery%20address%20if%20it%20is%20still%20possible%2C%20and%20informing%20the%20customer%20of%20the%20outcome%20%E2%80%94%20or%20explaining%20why%20the%20change%20can%20no%20longer%20be%20made.">
    Update delivery details before dispatch and explain the outcome.
  </Card>

  <Card title="Discount rescue" icon="tag" href="https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20agent%20that%20detects%20dissatisfied%20or%20at-risk%20customers%20from%20their%20message%20tone%20and%20order%20history%2C%20generates%20a%20personalized%20discount%20code%2C%20and%20sends%20a%20genuine%20apology%20with%20the%20offer%20%E2%80%94%20retaining%20the%20customer%20before%20they%20churn.">
    Detect churn risk and send a personal recovery offer.
  </Card>
</CardGroup>

## What to review in each draft

| Template        | Data and actions                                   | Human handoff                                           |
| --------------- | -------------------------------------------------- | ------------------------------------------------------- |
| Instant FAQ     | Knowledge search, reply, assignment                | No confident answer                                     |
| Order tracking  | Order and shipment lookup, reply, resolve          | Missing, damaged, refund, return, or cancellation cases |
| Returns handler | Order lookup, policy, return or refund action      | Policy exception or sensitive decision                  |
| CSAT collection | Delay, CSAT link, email                            | Complaint or unresolved question                        |
| Address update  | Order lookup and address change                    | Order already dispatched or data mismatch               |
| Discount rescue | Customer and order context, discount action, reply | High-value or sensitive retention case                  |

Require approval for refunds, cancellations, address changes, discounts, and other writes until reviewed runs show the setup is safe.

## Scheduled support report

AI Agents can use delay-based timing, support data, report output, and email actions to send a report after a defined support window. For example, send a summary after a ticket has remained resolved for 24 hours.

Ask Torben to include:

* a delay-based trigger for the reporting window
* the support metrics or ticket facts to include
* the recipients and email channel
* a clear report format
* escalation when required data is missing

[Ask Torben to create a scheduled support report](https://armin.cx/app/_/ai/agents-v2?askTorben=Create%20an%20AI%20Agent%20that%20uses%20a%20delay-based%20trigger%20to%20prepare%20a%20customer-support%20report%20after%20the%20reporting%20window%2C%20collects%20the%20available%20support%20metrics%2C%20formats%20a%20concise%20summary%2C%20and%20sends%20it%20to%20the%20configured%20recipients%20by%20email.%20Ask%20me%20which%20metrics%2C%20delay%2C%20email%20channel%2C%20and%20recipients%20to%20use.).

Learn how agents are selected in [Routing and ownership](/ai-agents/routing-and-ownership).