> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# AI credits

> Understand AI Agent usage and see the credits used for common support jobs.

AI credits measure the work Chatarmin CX does when an AI Agent handles a customer request. They help you understand your AI usage without needing to follow the technical details behind each run.

There is no credit balance to top up. Your usage accrues during the billing cycle and is settled with your subscription.

## What uses credits

An AI Agent uses credits when it works on a ticket. A short answer from your knowledge base usually uses fewer credits. A ticket that needs live order data, an approved action, a longer conversation, or exception handling usually uses more.

The exact number is shown after each run in [AI usage](https://armin.cx/app/_/settings/billing/usage).

## Typical support jobs

These are typical ranges. Your usage can vary with the information, actions, and conversation needed to complete the job.

| Support job                        | Typical credits |
| ---------------------------------- | --------------- |
| CSAT follow-up                     | 1               |
| FAQ answer                         | 1–2             |
| WISMO or order tracking            | 1–2             |
| Address change                     | 2–4             |
| Discount recovery                  | 2–4             |
| Scheduled support report           | 2–5             |
| Return or refund                   | 3–6             |
| Damaged order or complex exception | 4–8             |

## Other AI features

Classic AI replies, suggestions, text modifiers, and AI steps in Workflows use 1 credit per AI action. Workflow steps that do not use AI, such as delays, conditions, and API calls, use no AI credits.

## Check your usage

Go to **Settings** → **Billing** → **AI usage and credits**, or [open AI usage](https://armin.cx/app/_/settings/billing/usage).

You can review usage over the current billing cycle, see recent agent runs, and check the credits used for each run.

## FAQ

<AccordionGroup>
  <Accordion title="Do I need to top up credits?">
    No. AI usage accrues during your billing cycle. There is no prepaid wallet or “out of credits” state.
  </Accordion>

  <Accordion title="Why can the same job use a different number of credits?">
    Each customer request is different. More information to review, live data to check, actions to take, or exceptions to handle can make a run use more credits.
  </Accordion>

  <Accordion title="What happens if there is a payment problem?">
    Your AI Agents can pause when your AI subscription is past due, payment has failed, or there is no active subscription. Your Inbox and the rest of Chatarmin CX stay available. See [Billing](/settings/billing) to review payment details.
  </Accordion>
</AccordionGroup>

Related: [AI Agents](/ai-agents/intro), [Billing](/settings/billing), [Classic AI](/ai/intro).