> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Activate an AI Agent

> Turn an AI Agent on, keep it manual-only, or pause it without losing its setup.

Activation controls whether an AI Agent runs on live customer tickets. Saving a draft and activating the agent are separate steps.

## Statuses

<CardGroup cols={3}>
  <Card title="Active" icon="play">
    The agent auto-runs on tickets that match its triggers. You can still assign it to a ticket by
    hand.
  </Card>

  <Card title="Manual only" icon="hand">
    The agent never starts from triggers. It only runs when you assign it to a ticket.
  </Card>

  <Card title="Inactive" icon="pause">
    The agent is paused. It does not run automatically and does not appear in assignment menus.
  </Card>
</CardGroup>

## Where to change the status

Open the agent from [AI Agents](https://armin.cx/app/_/ai/agents-v2). The status control sits next to the agent name in the header, and again next to **Save changes**.

When you save while the agent is inactive, one dialog lets you keep it **Inactive**, set **Manual only**, or **Save & activate**. If a New ticket trigger has no filters, the dialog warns that the agent will run on every new ticket.

## Activate safely

<Steps>
  <Step title="Finish the draft">
    Confirm instructions, triggers, actions, and approval settings. A passing test does not make the
    agent live.
  </Step>

  <Step title="Set the status to Active">
    Choose **Active** in the status control, or pick **Active** in the save dialog. If the trigger
    has no filters, check that the agent is intentionally meant to run on every new ticket.
  </Step>

  <Step title="Watch the first live runs">
    Open [run history](https://armin.cx/app/_/ai/agents-v2/runs) and the Inbox filters for this
    agent. Keep sensitive actions on approval until you trust the results.
  </Step>
</Steps>

## After a run finishes

When an AI Agent finishes its current work, Chatarmin CX usually clears the live AI Agent assignment on the ticket. That does not mean the conversation is forgotten.

* After a normal reply, the same agent can continue customer follow-ups for up to 30 days.
* While the agent is paused for customer input, a delay, or approval, the ticket stays assigned.
* A hand-off to a human clears the AI Agent assignment immediately.

Read [Routing and ownership](/ai-agents/routing-and-ownership) for the full follow-up rules.

## Watch agents in production

Use Inbox views to observe what an agent is doing:

* **AI Agent is** — tickets currently assigned to that agent
* **AI Agent was assigned** — tickets the agent has ever handled
* **AI Agent is last** — tickets where that agent was the most recent AI handler

See [Views and filters](/inbox/views-and-filters) for the full condition list.

## FAQ

<AccordionGroup>
  <Accordion title="Why did my test pass, but a real email got no reply?">
    Tests exercise the agent in isolation. Real inbound tickets only start an Active agent whose
    triggers match. Check the status first, then the trigger filters.
  </Accordion>

  <Accordion title="Can I keep an agent ready without live traffic?">
    Yes. Use **Manual only** to keep the agent available for assignment without auto-running on new
    tickets.
  </Accordion>
</AccordionGroup>